case studies - Krystal
Online Company Course
Krystal Food Company manages 423 restaurants employing more than 6000 people. In order to maintain their standards of excellence, food quality, customer service, and management efficiency they must constantly engage in training, and in 2000 they made the decision to build Krystal Kollege as an always accessible 24/7 online college serving the training requirements of their staff at every level.
Courses range from food preparation and customer service through to hiring and retaining personnel, managing inventory and staff scheduling, use of their proprietary management software systems, and a host of other subjects. Forty two courses in all, with many of them in two languages.
The company must cope with frequently revising content, as menus, procedures, software, and even policies change. They need the ability for their own subject matter experts to manage and control course content without having to rely on specially trained IT personnel or on web developers.
Udutu tools have given the training department at Krystal unprecedented flexibility and the ability to rapidly respond in a highly competitive environment.